The application window for this role has closed. 9/25/2023
Autotroph is seeking a part-time, fully remote Customer Support Specialist. Our scheduling need is for roughly 3-5 hours per day for no more than four days per week. Three of those four days will be Friday through Sunday with a fourth day during the week, for a total of 15-20 hours per week.
In this role, you'll be supporting customers, affiliates, creators, and any other users of our sites. You will primarily be assisting users on blendermarket.com as well as cgcookie.com.
We are a bootstrapped 3D education and software company with a mission to foster and elevate creatives within the Blender community. We provide tools and training necessary for anyone wanting to develop or master the power of 3D.
Autotroph consists of a small collection of distinct but related projects. Our current brands include:
Autotroph, Inc. is a 100% distributed remote team working across three countries, six time zones, and 10 different states. To learn more about our values, history, and how we work at Autotroph, check out our company handbook.
Autotroph is a team of collaborative, flexible, and creative individuals from diverse backgrounds, all coming together to uplift others in the Blender community. Those who thrive at this company have a team-player attitude and are willing to step outside of their comfort zones or normal duties to help customers and colleagues. This environment requires all of us to be self-directed, operate with minimal direct oversight, and communicate extremely well asynchronously.
As a Support Specialist, your first priority will be assisting our customers and users with a wide array of questions and challenges. You will need to be able to consistently craft thoughtful, helpful, and friendly responses to customers, even when their inquiries are difficult. Your daily challenge will be to provide accurate, helpful responses in a timely manner so that our community is cared after and their concerns are heard, helped, and solved.
If you crave ownership over your work and enjoy working independently, we'd love to have you on our team.