OPEN ROLE
Customer Support Specialist (Part Time)
The application window for this role has closed. 9/25/2023
About the Role
Autotroph is seeking a part-time, fully remote Customer Support Specialist. Our scheduling need is for roughly 3-5 hours per day for no more than four days per week. Three of those four days will be Friday through Sunday with a fourth day during the week, for a total of 15-20 hours per week.
In this role, you'll be supporting customers, affiliates, creators, and any other users of our sites. You will primarily be assisting users on blendermarket.com as well as cgcookie.com.
About Autotroph
We are a bootstrapped 3D education and software company with a mission to foster and elevate creatives within the Blender community. We provide tools and training necessary for anyone wanting to develop or master the power of 3D.
Autotroph consists of a small collection of distinct but related projects. Our current brands include:
Primary responsibilities:
- Supporting our creators, customers, and affiliates via Help Scout and our custom inbox messaging tool.
- Responding to every customer inquiry with empathy and curiosity.
- Communicating feedback, notes, and questions to your support lead and the development team.
- Contributing to and updating both customer and internal support articles and documentation.
- Occasionally traveling to in-person team meetups and industry events.
Prerequisites
- One to two years of customer support experience.
- Willingness to take on extra hours during occasional, usually planned, busy or short-staffed periods.
- Outstanding written and spoken English language communication skills.
- Proven ability to respond patiently, professionally, and politely to even the simplest customer requests.
Nice To Haves
- Hospitality industry experience is a major bonus (bar tending, waiting tables, management, etc).
- Remote work experience.
- Familiarity with Blender and/or digital art in general.
- Experience working with a diverse, international customer base.
- US residents preferred, but others may apply.
Tools you'll be using
- Basecamp: Primary communication tool for project and task management, including internal documentation.
- Slack: Daily instant communication as needed.
- Help Scout: The support software mainly used for customer conversations and managing help documentation.
More About Us
Autotroph, Inc. is a 100% distributed remote team working across three countries, six time zones, and 10 different states. To learn more about our values, history, and how we work at Autotroph, check out our company handbook.
Benefits & Nitty Gritty
- This is a part-time hourly position that is 100% remote
- Expect to work around 20hrs a week
- Compensation starts at $25/hour
- Possibility to move to full-time later
Who we are looking for
Autotroph is a team of collaborative, flexible, and creative individuals from diverse backgrounds, all coming together to uplift others in the Blender community. Those who thrive at this company have a team-player attitude and are willing to step outside of their comfort zones or normal duties to help customers and colleagues. This environment requires all of us to be self-directed, operate with minimal direct oversight, and communicate extremely well asynchronously.
As a Support Specialist, your first priority will be assisting our customers and users with a wide array of questions and challenges. You will need to be able to consistently craft thoughtful, helpful, and friendly responses to customers, even when their inquiries are difficult. Your daily challenge will be to provide accurate, helpful responses in a timely manner so that our community is cared after and their concerns are heard, helped, and solved.
If you crave ownership over your work and enjoy working independently, we'd love to have you on our team.
